ALEJANDRO CHARETTE
Phone: 850-685-6691 Email: A13charette@gmail.com
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Education
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John Carroll University | University Heights OH | Expected Graduation May 2019
Bachelor of Science in Sports Studies | Leadership Minor | Leadership Scholars Program
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Professional Experience
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Cleveland Indians | Fan Services | Cleveland, OH | April 2018 – October 2018
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· Operated Fan Hub for Key Bank; primary representative for Cleveland Indians/Key Bank; responsible for positive fan interaction and safety;
· Produced an improvement plan for management to follow for Fan Hub improvements.
· Customer Relationship Manager; fielded fan phone calls input caller data into database.
· Provided client services; via ticket sales using Provene
· Operated the Ballpark Application Table; identified and de-conflicted account discrepancies within Provene database with fans face to face.
· Shadowed Cleveland Indians VIP Corporate Sponsor representatives for major partnerships such as Progressive Insurance, Key Bank and the Cleveland Clinic
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Speed Strength Systems | Marketing Intern | Avon, OH | May 2017 - August 2017
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· Coordinated the facilities social media sites, increasing new memberships by 25 and current members participation and interaction with the content.
· Compiled photos and interviews of high-profile clients to influence potential new clients on memberships
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JCU Varsity Equipment Staff | Assistant |University Heights | January 2018- Current
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· Aid management in cleaning, organizing, and maintain equipment for multiple varsity teams.
· Part of the game day operations team for home basketball games.
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Towne Park Valet | Guest Service Associate | Cleveland, OH | December 2016 - Current
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Supervised a team of seven.
· Motivated team to increase productivity allowing a reduction in staff from 10 to 7.
· Lead commitment to safety, quality and service, significantly reducing property damage claims
· Trained 15+ new employees on company guidelines and ethics to ensure productivity and efficiency of staff, aided in creating a higher standard of work ethic within the roots of the company
· Enhance communication between associates and management to build rapport and relay staff goals
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Sugar Valley Golf Club| Golf Course Hand | Bellbrook, OH | May - August 2015
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· Led a team of 6 to complete multiple requirements for guests ranging from cleanliness and performance of each golf cart to the organization of each hole and range
· Assisted event staff team by organizing the clubhouse to suit varying party sizes
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Leadership Experience
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· John Carroll University Varsity Football | August 2015 – May 2018
· Knights of Columbus | January 2016 - Current
· Part of a team of four who organized a competitive Dodgeball Tournament to raise over a thousand dollars